1. Definition and Interpretation
2. Provision of Services
a) Inspiron Studios will provide services to the client in accordance to agreed specifications discussed at point of sale. The company will undertake the service to the best of our ability.
b) The client understand that us as a company has no direct, inside control over the decisions of the search engines and ranking results.
c) In the event that the client requires additional features, functionality or work on their digital marketing, additional invoices may occur for work not already carried out by ourselves.
d) If the client purchases any of the services the company offer that are defined as renewable, you are agreeing into an annual commitment. However, if 30 days notice is given to us in writing we will set your website to automatically expire.
- d i) Renewable products consist of Web Design/Hosting, Search Engine Optimisation, Agreed WordPress Plugins, Domain Name(s). e) If a client becomes non-responsive or there is a sudden inability to be contacted, renewable services will be auto renewed at the current market rate.
3. Support Services & Service Levels
a) Where applicable, Inspiron Studios will provide support services as part of our website hosting. Including but not limited to E-mail address setup, submitting website changes and tutorials for editing your CMS website yourself.
b) The company responsibility for booking systems goes no further than the initial setup. Once set up and live on the client website it is in the hands of the client to maintain and oversee the bookings and inner workings of the system. The company is not liable for client mistakes with any confirmed bookings.
4. Term
a) The contract is intiated as per the commencement date.
b) Either party may terminate by serving 30 days written notice on the other party providing terms in this document have been followed.
c) If 30 days written notice has not been given from the renewal date, Inspiron Studios are owed all fees and costs associated with the renewal of all products active.
5. Representations
a) Client will provide the company with all necessary and relevant information in order for us to fulfil our service agreement. This includes marketing materials, branding, text & images, video files, graphics and any other materials.
b) The client shall co-operate with Inspiron Studios at all times regarding services provided within reasonable time frames.
c) The client gives full permission to use the client’s name and logo for marketing / promotional purposes unless otherwise discussed with an account manager.
d) Company is not responsible for a refund should the Client take significant amount of time to submit website information or any other required information Inspiron Studios have requested preventing us from carrying out agreed upon work.
6. Intellectual Property Infringement and Link Advertising
a) It is the client responsibility for any claims made against them relating to its advertisements / promotion or any of its content.
b) The client will not sell, copy, or re-sell property of the company without prior written confirmation to do so.
c) If a third party makes a claim against the client regarding the website content that was directly submitted to the company with the purpose of displaying on the website, it is entirely the client’s responsibility to liaise with said third party and will incur all costs, fees, expenses and/or damage brought to the company.
7. Fees and Payment
a) Client will pay all fees upon contract initiation unless split payment is discussed and agreed upon by both parties.
- a i) Split payment is a legally binding verbal agreement, if full payment is agreed to be split into 50/50 segments the client must pay the second instalment on time as per agreement.
b) Invoices / Receipts are not always automatically sent out, however, if requested an invoice / receipt can be provided for the client’s own records.
c) The company may request payment for any incurred travel expenses if requested to travel to clients for meetings.
8. Intellectual Property Rights
a) All copyright and ownership of all “Free Design & Build” websites belongs to the client and can be transferred away at any point to another host, no questions asked. The initial first years hosting is required to be with us.
b) All bespoke website work is also property of the client.
c) All text and images provided to the company by the client are assumed to hold appropriate copyright and trademark authorisation to use it on their website. Any images used on the website provided by us remain property of Inspiron Studios.
9. Confidentiality
a) Both parties agree to keep secret and confidential all confidential information of the other party, including but limited to banking information, email addresses, contact numbers and addresses.
b) Both parties understand that no shared data as stated in the General Data Protection Regulation will be transferred or sent elsewhere unless discussed between both parties.
10. Termination
a) Either party is within their rights to terminate the active services at any point during the year under reasonable grounds (with the exception if funds to be paid are still due to the company). No refund will be due for a voluntary client service termination.
b) Termination of renewable services can be actioned with 30 days written notice from the client, otherwise the active services will automatically renew.
11. Force Majeure
a) Neither party are liable for any delays or failure to provide agreed services due to circumstances beyond anyone’s control which can’t be avoided.
12. Variation
a) No alterations of this agreement shall be legally valid unless discussed with the company and is written and signed by both Inspiron Studios and the Client.
13. Rights to Third Parties
a) Any third party not part of the agreement does not have any rights under this contract to enforce any of it’s terms.
b) Third party SEO agencies can be used by the client if discussed prior, log in details can be provided however the client will be liable for any website damage / change in rankings on the search engines. Once altered by a third party, the website and maintenance is no longer the responsibility of Inspiron Studios.
14. Notices
a) Any written notice to either party should be sent in English, clearly shown who the notice is intended for and sent to the latest email address displayed on the company website.
15. General
a) Inspiron Studios have the right to edit, replace or update the terms and conditions at any time in order to keep up with current company policies.
b) Neither party shall advertise or publicly announce the terms of this agreement or bespoke package they may have with us without verbal or written consent from both parties.
16. Refunds
a) Fees paid to the company are non-refundable unless services were agreed when the client was under ill health.
b) Once payment is received from the client, Inspiron Studios will register the domain name on their behalf and purchase a hosting package. The total amount paid for the domain name and hosting is non-refundable after the purchase date.
17. Timeframes
a) “Free Design and Build” website draft will be delivered to you within 3 weeks from receiving all required website materials from the client.
b) Bespoke Website Packages timeframes will be discussed at point of sale in accordance with current workload. A bespoke website generally will take no longer than 10 weeks to receive your first proof design.
c) Basic website changes and alterations will be actioned within 1-2 weeks of receiving notification of said alteration.
d) Any timeframes given are a rough indication of what to expect, as you can understand, timescales will fluctuate across the year.
18. Dispute Resolution
a) If any dispute arises in connection with the agreed terms between the company and client, within 14 days from one party to another, resolve the dispute in good faith.
b) For any complaints you can write to us at info@inspironstudios.co.uk and await a response from a member of the team who will locate your account and work with you to resolve any issues.
